FAQs - Frequently Asked Questions

Below are the most common questions asked by people who experienced initial difficulties when using the service. Please refer to these FAQs before you contact the support team; this is probably the quickest way to resolve most difficulties

Questions most frequently asked before using the phone

The VOIP (Voice over Internet Protocol) phone On Screen Dial Pad and display works by allowing you to make telephone calls over the Internet and our network then links you to any telephone system, anywhere in the world.

• What do I need to use The VOIP Service?
• How do I set up Windows service pack 2
• How do I implement Active X
• What operating systems does the phone work on?
• What is your refund policy?
• Are my personal details safe and secure?
• Does it work on networked PCs?
• What is VOIP?
• What does it cost?
• Why use this VOIP service?
• How does it work?
• How do I get it?
• Where can I see my account balance?
• Where can I see the calls I have made
• Where do I get Help
• Jargon List

1. What do I need to use The VOIP Service?

• A PC with a Pentium II 266mhz processor
• Windows XP
• Microsoft Internet Explorer 6 (Service Pack 2)
• A Full Duplex Soundcard
• Handset (highly recommended) or headset or Microphone and speakers
• Connection must be either 56kbs modem, or broadband ADSL or cable (connection via satellite is NOT recommended)

We cannot guarantee compatibility with some WinME/9x video and possibly other drivers that tend to use 100% of processor for their needs for relatively long periods of time. This can cause the audio quality to degrade significantly and some things may not display properly. Click your mouse button here to go to the user guide

2. How do I set up Windows service pack 2?

Windows XP Service Pack 2!

No longer works for me after I installed Windows XP Service Pack 2! Help!

After SP2 installation, when I attempt to connect to the Internet, a dialog pops up, asking whether I allow the connection. You must click Unblock to allow you PC to connect to the Internet.

To allow Cookies for the Desktop Dial Screen to operate, In Your Browser window, select "tools", and then "Internet Options".

You will see Internet Options, select the "Privacy" Tab and then select the "Sites" button.

You then need to add our sites to the trusted sites. Please enter 81.19.49.2 to Address of Web Site: box and then click allow.

To allow Active-X components please select the "security" tab on internet options

Please click "Custom Level"
You then will see the Active-x options please check "Enable" on all the selections except for the unsafe options which you should set for "Prompt" you will have to scroll down to see all the entries.

You can also do this later if you missed the dialog, by following the steps below.
Click Start, Control Panel
Click Windows Firewall
On General tab, see that the first setting is "On (recommended)" and "Don't allow exceptions" is NOT checked
Click Exceptions tab
If is in the "Programs and Services" list, make sure the checkbox is checked
If is NOT in the "Programs and Services" list, click "Add Program..." and add to the list

3. How do I implement Active X?

To allow Cookies for the dialer to operate

In Your Browser window select "tools" and then "Internet Options"

You will then see Internet Options, select the "Privacy" Tab and then select the "Sites" button.

You then need to add our sites to the trusted sites. Please enter 81.19.49.2 to Address of Web Site: box and then click allow

To allow Active-X components please select the "security" tab on internet options

Please click "Custom Level"
You then will see the Active-x options please check "Enable" on all the selections except for the unsafe options which you should set for "Prompt" you will have to scroll down to see all the entries.

5. What is your refund policy?

If you experience any difficulty with your VOIP phone or the service provided you must refer the matter to support@telkeys.net

6. Are my personal details safe and secure?

We make every effort to ensure that the security and integrity of all personal details are meticulously maintained. We do not attempt to collate any information about our customers and therefore do not seek to disseminate any such information to any third party. Furthermore the company seeks to conduct its business within the letter and spirit of the data protection legislation in force at this time.

7. Does it work on networked PCs?

Normally yes - but to use the phone in a networked environment, it is best to check compatibility. The latest version of our Internet telephone, which is based on SIP protocol, is compatible with NAT and PAT devices, check with your network administrator before operating WGI VOIP phone.

Normally yes - but to use the phone in a networked environment, it is best to check compatibility. The latest version of our Internet telephone, which is based on SIP protocol, is compatible with NAT and PAT devices, check with your network administrator before operating VOIP phone.

Possible indications that your network is not compatible with the SIP protocol include:
The VOIP phone screen displays 'DISCONNECTED'. The person you are calling can hear you, but you cannot hear them. Attempts to make a call frequently fail and the screen displays 'REJECTED'. Further information on compatibility problems can be found in the 'Common Problems' section.

8. What is VOIP?

It is a program that uses the latest Point to Point technology to bring affordable and high-quality voice communications to people all over the world.

9. What does it cost?

It will always be free for "On Net" Calls but not for commercial use. Some features and services of will require a paid subscription or prepayment.

10. Why use this VOIP service?

It works! Many Voice-over-IP applications don't work from behind firewalls and NAT (Network Address Translation) devices. Nearly all broadband users are behind a NAT or firewall and so they cannot use VoIP applications. This is not a typical VoIP application - it's Point to Point Telephony! Because of its advanced design, works behind nearly any firewall and NAT!

• has a high Call Completion Rate unlike other systems
• Superior Sound Quality
• Its own PC Handset if required
• Extremely Easy to Use
• Easy to configure with no software to download!
• Totally Secure Communications - calls are encrypted "end-to-end"
• No Spy ware
• No lengthy numbers to enter after first dial - simply flip open call history, click the phone book, click the number and connect
• Coming soon call and web Conferencing

No Spy ware and complete confidentiality of your details are assured

11. How does it work?

When you use the free l Computer Phone, you can connect to other users so that you can talk and chat. Behind the scenes, our service manages the connection for you.

12. How do I get it?

Just click here to download, the download should only take a moment depending on your connection speed - and installation is a real easy!
What does it cost? Non-commercial use "On Net" is free. Some features and services may require a paid subscription or prepayment. Our ambition is to keep "On Net" PC to PC calls free forever.
Why is it better than our competitors? Because it works! Most Voice-OVER IP services don't work behind firewalls and NAT (Network Address Translation) devices.
Nearly all broadband users are behind a NAT or firewall and so they cannot use VoIP applications. Our service is Point to Point Telephony that works behind almost any firewall and NAT!

13. Where can I see the balance left on my account?

Your balance available will be shown on the desktop dial pad display before the call starts

14. Where can I see the calls I have made?

Your call history is available on your desktop dial pad display.

15. Where do I get help?

e-mail to info@telkeys.net

16. Jargon List